Skills and Attitudes needed for the Cultivation of Inclusive Speech and Transformation of Abusive and Hate Language

  • Language that respects inclusivity about pronouns, multiple identities/ways of individuals presenting themselves
  • Openness to change and willingness to hear personal stories without bias (Active listening: listening attentively to a speaker, understanding what they’re saying, responding and reflecting on what’s being said, and retaining the information for later).
  • Rejection of stereotypes and biases 
  • Respect personal identities (personal identity includes personal characteristics, history, personality, name, and other factors that make us unique and different from other individuals) 
  • Acceptance
  • Communication skills: the transmission of a message that includes the shared understanding between the contexts in which the communication takes place. 
  • Empathy is the capacity to understand or feel what the other person is experiencing from within one’s frame of reference; it is the capacity to place oneself in another’s position.
  • Emotional literacy is the ability to understand your emotions, the ability to listen to others and empathize with their emotions, and the ability to express emotions productively. Emotional literate is the individual who can handle emotion in a way that improves an individual’s power and improves the quality of life around them. Emotional literacy improves relationships, creates loving possibilities between people, makes cooperative work possible, and facilitates the feeling of community. 
  • Intrapersonal skills: the internal abilities and behaviours that help you manage emotions, cope with challenges, and learn new information
  • Interpersonal skills: the ability to interact with people through effective listening and communication
  • Self-awareness is the ability to recognize one’s emotions and thoughts and their influence on behaviour. This includes accurately assessing one’s strengths and limitations and possessing a well-grounded sense of responsibility and optimism.
  • Social awareness is the ability to understand and empathize with others from diverse backgrounds and cultures, to understand social norms for behaviour, and to recognize family, school, and community resources for support.
  • Active listening is a way of listening and responding to another person that improves mutual understanding. It is an important first step in defusing a situation and seeking solutions to problems.